LHI Associate IT Systems Analyst

Position Description Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. The Associate IT Systems Analyst is responsible for testing, repairing, and providing regular maintenance support on laptops, tablets and computers.  Complete Service Desk tasks as assigned; provide technical support for LHI's group events, educate end - users on how to resolve various hardware and software problems and provide appropriate resolution. Manage accurate inventory of technical equipment and prepare equipment for proper shipping, moves and installations as necessary.  Support additional technical needs with audio and dental equipment.   Primary Responsibilities:  Responsible for the management of technical equipment including patches and cloning laptops and repairing equipment.    Troubleshoot and provide phone support for internal and external customers regarding equipment problems and issues; may provide support at night and on weekends within a rotation schedule Act as front end support for incoming issues, and gather accurate data related to the incidents reported by end users. Test the given information for validity and accuracy.  Direct the issues to appropriate parties for resolution. Provide on - site, fulltime technical support at LHI's Distribution Operations Center and additional bandwidth support to the Helpdesk team with inventory maintenance, hardware and software support, workstation and peripheral equipment moves and installations, and end - user support. Required: Associate's Degree or higher in an IT related field (Network Specialist, Computer Support Tech or other related field) 6+ months work experience in a computer technician or desktop support environment repairing / replacing computer hardware such as laptop screens, RAM, hard drives, etc. Knowledge of Windows based computer systems, technical knowledge of hardware, software and peripheral Mechanical aptitude and knowledge to troubleshoot physical computer issues Ability to provide on - call phone support at night and on weekends within a rotation schedule Preferred: Experience with Microsoft back office products Previous experience with imaging software Experience with a ticketing system National Career Readiness Certificate Soft Skills: Strong troubleshooting skills Strong interpersonal and communication skills Excellent customer service and problem solving skills Ability to adhere to procedures and maintain accurate detailed record Must demonstrate commitment to solving user problems Ability to take responsibility for assigned tasks and prioritize workload in a fast paced environment Physical Requirements and Work Environment: Ability to work while standing for extended periods of time Capable of lifting up to 35lbs frequently (34 - 66% of the time) Physical ability to bend, reach, twist, package and transport (shift / roll / push / pull) multi - sized packages or equipment hard - cases that range from 10 - 35lbs frequently and 50+ lbs occasionally to rarely with assistance. 792961
Salary Range: NA
Minimum Qualification
Less than 5 years

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